Reimagining Healthcare Through Unreasonable Hospitality
What if healthcare was measured not only in outcomes, but in how we make people feel? Too often, care feels rushed and impersonal. Yet hospitality is not a luxury—it’s the cornerstone of trust, healing, and lasting relationships. People crave connection; they want to feel welcomed, heard, seen, and valued. And if they don’t, they’ll leave to find it elsewhere.
When woven into culture, hospitality transforms every patient interaction and every workplace. Patients feel the impact of genuine care, and employees experience the joy of making the magic—a feeling so powerful, they’ll want to create it again and again.
That’s why I created Unreasonable Hospitality for Healthcare Professionals—a workshop based on Will Guidara’s New York Times best-seller and my 40 years with Disney and healthcare. It equips leaders and teams to:
Redefine patient experience with intentional acts of hospitality
Build a culture where caregivers feel valued and inspired
Transform everyday interactions into moments of magic that build lasting loyalty
If you’re ready to reimagine healthcare, this workshop is for you.
Meet Your Coach for Building Unreasonable Hospitality in Healthcare:
Jake Poore
Imagine if your coach was a cultural architect who spent 18 years at Disney, then 24 years adapting those blueprints to healthcare. Now imagine he’s also a Certified Coach for the New York Times best-selling book Unreasonable Hospitality.
Do you think your team would listen? Do you think you might walk away with valuable ideas and lasting lessons?
That’s exactly what Jake Poore delivers. As author of “99 Lessons Learned from Disney to Improve the Patient Experience,” Jake helps leaders unlock the power of hospitality.
What a perfect partner to have as you reimagine healthcare—together. And beyond the ideas, Jake ensures you build the scaffolding—systems, structures, and routines—to hardwire hospitality into your culture so it lasts.
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